Bengaluru, India — Open to AI Engineering roles

Business Analyst.
Salesforce Expert.
AI Engineer.

I work at the intersection of healthcare operations, Salesforce systems, and applied AI — and increasingly, I build the AI part myself.

Currently a Salesforce Business Analyst at Azim Premji Foundation, building production AI applications on his own initiative alongside the day job.

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HR chatbot −60% requests

Health centers 10 live

Employees served 4,000+

0 Healthcare employees supported

0 Health centers on platform

0 Reduction in HR support requests

0 Years owning a Health Cloud platform

The arc

Mechanical → business → intelligent systems.

2018 — 2022

Mechanical Engineering

Diploma (KLS Shri Vasantrao Potdar Polytechnic) and B.E. (S.G. Balekundri Institute of Technology), Belagavi. Learned to think in tolerances, failure modes, and specs that have to hold under real load.

Aug 2023 — Present

Business Analyst — Salesforce, Azim Premji Foundation

Owns the enhancement backlog for a Health Cloud platform across 10 health centers. Configuration, release management, UAT, and production support for a system frontline healthcare teams depend on daily.

Self-initiated

Shipped a RAG + LLM HR chatbot

No mandate, no team — designed and built it solo on the OpenAI API, deployed as a Slack/Teams bot. Cut inbound HR support requests 60% across 4,000+ employees.

Ongoing

Building two more products solo

A Flutter/Supabase patient app now in pilot, and a referral-tracking tool for Referral Health Associates currently in design.

Current role

On the record.

Business Analyst — Salesforce

Azim Premji Foundation, Bengaluru

Aug 2023 — Present

Health Cloud Flows Validation Rules Approval Processes SOQL

AI product delivery self-initiated

Solo-designed and built a RAG + LLM HR chatbot (OpenAI API, Slack/Teams bot) resolving policy, leave, insurance, and reimbursement queries for 4,000+ employees — inbound HR requests down 60%.

Product ownership

Owns the enhancement backlog for a Health Cloud platform used by community health associates, nurses, doctors, pharmacists, lab technicians, and RHAs across 10 health centers. Converts stakeholder needs into functional specs and user stories.

Configuration

Profiles, permission sets, sharing rules, validation rules, Flows, approval processes, custom objects/fields, record types, page layouts, Lightning apps.

Release management

Leads UAT, functional, regression, and smoke testing across releases shipped twice monthly, through signoff and post-deployment verification.

Systems integration & production support

Troubleshoots integration failures across SLIMS (Lab), Wondersoft (Pharmacy), and external auth APIs. Deep platform knowledge speeds up root-cause identification on incidents.

Reporting

Builds dashboards leadership uses to track Community Health, Mental Health Screening, and Referral Management modules.

Shipped on his own initiative

Case studies, not a tag cloud.

How many casual leaves do I have left this quarter?

You have 4 casual leaves remaining this quarter, plus 2 carried over from Q1. Want the full policy breakdown?

What's covered under the reimbursement policy?

Illustrative mockup — actual deployment runs inside Slack/Teams.

Shipped

HR RAG Chatbot

Problem: 4,000+ employees repeatedly asking HR the same policy, leave, insurance, and reimbursement questions — a support queue that never got shorter.

Solution: A RAG + LLM chatbot deployed inside the chat tools employees already use, autonomously answering from policy content instead of routing to a human.

Approach: Retrieval-augmented generation on the OpenAI API — relevant policy content is retrieved per query and used to ground the model's answer — packaged as a Slack/Teams bot.

Impact: −60% inbound HR support requests across 4,000+ employees.

OpenAI API RAG Slack/Teams bot

Patient Health App — visit details screen

Real app screenshot — demo/test data, not an actual patient record.

Pilot

Patient Health App

Problem: Patients at the health centers had no way to see their own prescriptions, lab reports, visit history, or upcoming appointments.

Solution: A mobile app giving patients secure self-service access to their own records and reminders — designed and built solo, wireframes through working app.

Approach: Flutter frontend on a Supabase backend, built solo with Claude Code accelerating development end to end.

Status: Currently in pilot with a live user group, gathering feedback ahead of wider rollout.

Flutter Supabase Claude Code

Low-fidelity by design — this project is genuinely still in wireframes.

In design

Referral Tracking App

Problem: Referral Health Associates track patient referrals, follow-ups, and hospital-visit navigation entirely manually today.

Solution: A dedicated tool for RHAs to log referrals and follow-ups and manage hospital-visit support — requirements drawn directly from the RHA user group.

Status: In design — wireframes and feature set being shaped from firsthand knowledge of the existing Salesforce-based referral process.

Figma Claude Design

Grouped the way they were acquired

Skills.

Business analysis

Requirement gathering Functional specs User stories UAT Impact analysis Stakeholder management Agile / Jira

Salesforce

Health Cloud Flows Validation Rules Approval Processes Reports & Dashboards Security & Access Model Data Loader

AI engineering & product

RAG / LLM apps OpenAI API Claude Code Flutter Supabase Figma / Miro PRD writing

Integrations & data

REST / SOAP APIs Postman SOQL SQL Power BI

Full detail

Resume.

Download PDF

Professional summary

Salesforce Business Analyst with 3 years of experience owning requirements, configuration, and release delivery for a Health Cloud platform used by frontline healthcare teams across health centers. Solo-built and shipped a RAG + LLM HR chatbot (OpenAI API) that cut HR support requests by 60% and independently built a Flutter/Supabase patient app now in pilot.

Work experience

Business Analyst — Salesforce, Azim Premji Foundation, Bengaluru — Aug 2023–Present

AI product delivery (self-initiated): RAG + LLM HR chatbot, OpenAI API, Slack/Teams bot, 4,000+ employees, −60% support requests.
Product ownership of a Health Cloud platform across 10 health centers.
Salesforce configuration: profiles, permission sets, Flows, approval processes, page layouts, Lightning apps.
Release management: UAT, functional/regression/smoke testing, releases twice monthly.
Systems integration troubleshooting: SLIMS, Wondersoft, external auth APIs.
Reporting & dashboards for Community Health, Mental Health Screening, Referral Management.

Projects

Patient Health App — solo build, Flutter/Supabase/Claude Code, in pilot.

Referral Tracking App — in design, Figma/Claude Design.

Education

Diploma in Mechanical Engineering — KLS Shri Vasantrao Potdar Polytechnic, Belagavi (76%), May 2018

B.E., Mechanical Engineering — S.G. Balekundri Institute of Technology, Belagavi (CGPA 8.1), June 2022

Certification: Data Science using Python Programming, January 2023

Business Analyst. Salesforce Expert. AI Engineer.